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Refund Policy

90-Day Warranty On Repairs

During the limited 90 day warranty period, Cell Phone Doctor will at its option repair the device again or refund the repair charge. This limited warranty extends exclusively to the workmanship and parts specifically used in the repair process. Cell Phone Doctor's limit of liability under this limited warranty shall be the repair cost paid by the customer. Should Cell Phone Doctor make any warranty repairs, we will reimburse the cost of shipping it to us the second time, and we will cover the cost of shipping it back to you. There is no reimbursement for original shipping charges. CellPhone Doctor shall not be liable for any other losses or damages. There is no coverage or benefits under this limited warranty if the device has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, attempted repair, misuse, neglect, abuse, accident, alteration, or other acts which are not the fault of Cell Phone Doctor, including damage caused by shipping to Cell Phone Doctor. There Is No Warranty For Liquid Damage Repairs. In order to return your item to us for warranty repair, you will need to follow our four step process.

  • Step 1. Email us at repairs@thecellphonedoc.com to request a Return Authorization Code (RMA). We will email you back with the RMA code within 24 hours and you will need to write it on the outside of your shipping box as well as put it inside the box. Any device returned to Cell Phone Doctor without an assigned RMA number for warranty repair will not be accepted and will be returned.
  • Step 2. Package your item for Return. Please provide a brief description of the problem that you are now having.
  • Step 3. Ship Your Package. Cell Phone Doctor, Inc. does not take any responsibility for loss or damage to your item during shipping back to us. Although optional, we highly recommend you insure your item to cover the replacement cost should anything happen.
  • Step 4. Signature Required. All items being returned for warranty repair must be shipped with "Signature Required" . Our shipping address is: Cell Phone Doctor, Inc. Attn: Warranty Repair Dept. 4102 Cadillac Ct. Louisville, KY 40213
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