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Refund Policy

90-Day Warranty On Phone Sales

Cell Phone Doctor offers a 90 warranty on all phones sold. If you believe the item you received is not as described, you must notify us within 10 days of the delivery date. If the item is defective, a replacement item will be sent if available. If not, a refund will be offered. If at any time your phone does not perform property within the 90 day warranty period, please notify us so you may return it. No refunds will be offered if we are not contacted within the warranty period. The item being returned must be received in the same condition as when it left our facility. If the returned item is missing any internal stickers or serial number information, a refund will not be issued. Once we receive your phone, we will either repair it, replace it, or refund it. In order to return your item to us for warranty, you will need to follow our four step process.

  • Step 1. Email us at repairs@thecellphonedoc.com to request a Return Authorization Code (RMA). We will email you back with the RMA code within 24 hours and you will need to write it on the outside of your shipping box as well as put it inside the box. Any device returned to Cell Phone Doctor without an assigned RMA number for warranty repair will not be accepted and will be returned.
  • Step 2. Package your item for Return. Please provide a brief description of the problem that you are now having.
  • Step 3. Ship Your Package. Cell Phone Doctor, Inc. does not take any responsibility for loss or damage to your item during shipping back to us. Although optional, we highly recommend you insure your item to cover the replacement cost should anything happen.
  • Step 4. Signature Required. All items being returned for warranty repair must be shipped with "Signature Required" . Our shipping address is: Cell Phone Doctor, Inc. Attn: Warranty Repair Dept. 4102 Cadillac Ct. Louisville, KY 40213
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