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Frequently Asked Questions For New and Used Phone Sales(FAQ)

  • Q. Does my phone come with a warranty or guarantee?

    A. Absolutely. We put each phone through a rigorous quality inspection before we ship it to you, but just in case there are any unexpected problems, we have an unconditional 90 day guarantee. If you are not satisfied with your phone for any reason, simply return it within 90 days for a full refund.

  • Q. What does my phone come with?

    A. Your phone will arrive in a sturdy box and include a complimentary wall charger and phone battery. Satisfaction guaranteed!

  • Q. Will this phone work with my carrier?

    A. Yes, absolutely. You may not know that you can use any cell phone you want with your existing carrier and phone plan. You're not limited to the phones in retail stores and all those expensive price tags that come with them. Instead, shop with us for the ultimate in quality and value. Just select a phone for your carrier, and it will be ready to use as soon as you get it. If you have a carrier that employs CDMA technology (no SIM card), like Verizon or Sprint, rest assured that we have cleared the phone's electronic serial number and ensured it's ready for immediate activation. All you'll have to do is call your carrier to associate your new phone's electronic serial number with your phone number and account. If you have a carrier that employs GSM technology (SIM card), like T-Mobile or ATT, you'll just need to place your SIM card into your new phone's SIM slot to start using your phone. No calls necessary to activate. It's really that simple!

  • Q. What condition is the phone in?

    A. We offer phones in different conditions, all depending on what you're looking for.

    • Brand New: A new device is brand new and 100% FULLY FUNCTIONAL and has never been used with absolutely no marks, nicks, and/or scratches.
    • Excellent: A device listed in EXCELLENT condition is a well-cared-for item that shows very light previous usage. Overall the device is in very good cosmetic condition but upon close inspection some minor signs of wear may be visible.
    • Very Good: A very good device is 100% FULLY FUNCTIONAL and displays normal signs of previous usage with an average amount of marks, nicks, and/or scratches on the housing and/or display screen.
    • Good: A good device is 100% FULLY FUNCTIONAL and displays obvious signs of previous usage with a moderate amount of marks, nicks, and/or scratches on the housing and/or display screen.
    • Fair: A fair device is 100% FULLY FUNCTIONAL and displays heavy signs of previous usage with excessive marks, nicks, and/or scratches on the housing and/ or display screen.

  • Q. What does unlocked mean?

    A. "Unlocked" simply means that the phone is not locked in with any particular service provider. This means that the phone will work with any SIM card carrier in the United States or around the world. In the United States, unlocked phones will work with ATT, Rogers, Cingular, and T Mobile. Around the world, you can buy any SIM card and pop it into an unlocked phone to purchase inexpensive local service while traveling.

  • Q. When will my order ship?

    A. All orders ship within 24 hours except for weekends and holidays and all phones ship for free anywhere in the continental US.

 

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